Shipping & Returns

SSA Stores Returns

ALL SSA Stores products are custom made on demand so we do not accept returns in most cases:

  • Any products produced and delivered as specified by you when you placed your order are not eligible for return
  • Clearance items, Free Samples or promotional items are not eligible for returns
  • Bulk orders produced and delivered as ordered or not eligible for return

We will accept limited returns and in some cases offer refunds for:

  • Items with manufacturer defects or blemishes
  • Items not produced as you ordered, including misspelled words or wrong colors
  • Items delivered in wrong color or size different from what you specified during ordering

For assistance please contact support at 509-435-2330 or email us at within 15 days of receiving your order. After 15 days from the date you received your order we will not be able to assist with returns but we are always glad to hear from you.

We may ask for a photo to help us determine if we made an error or if a product was indeed defective.

Defective Products:

Please contact us at 509-435-2330 or email within 15 days of receiving your order. We may ask for a photo to help us determine if a product is defective.

Changes and Cancelling

If you wish to change an order, the change request must be made before your order has begun being processed. If your order has already been processed we will not be able to change anything. Call us at 509-435-2330 or email us at to attempt to make any changes.

We are glad to cancel your order at any time before production of your order has begun. If your order has begun being processed we will not be able to cancel your order and it will be shipped as specified when you placed your order.

Changes or cancellations on bulk orders are only available the same day your order is placed.

Shipping Options

If you request shipment to a PO Box, APO or FPO it will be shipped via USPS. We currently only offer shipping in the United States.

Sometimes we experience delays in processing orders due to, but not limited to, holidays, demand, equipment failure, weather and unforeseen variables that could adversely affect the daily operations at SSA Stores.

USPS Priority Mail

All orders are expected to be produced and ready to ship in 5-15 business days. Business days are Monday through Friday, excluding holidays. We estimate customers will receive orders in 6 to 20 days from the date they ordered but no guarantees can be made as shipping times are dependent upon the mail carrier. An email confirmation with a tracking number will be sent when your order is shipped.

International Orders

We do ship orders to international addresses.


Thank you for your order,

SSA Stores

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