ALL SSA Stores products are custom made on demand so we do not accept returns in most cases:
We will accept limited returns and in some cases offer refunds for:
For assistance please contact support at 509-435-2330 or email us at firstname.lastname@example.org within 15 days of receiving your order. After 15 days from the date you received your order we will not be able to assist with returns but we are always glad to hear from you.
We may ask for a photo to help us determine if we made an error or if a product was indeed defective.
Please contact us at 509-435-2330 or email email@example.com within 15 days of receiving your order. We may ask for a photo to help us determine if a product is defective.
Changes and Cancelling
If you wish to change and order the change request must be made before your order has began being processed. If you order has already been processed we will not be able to change anything. Call us at 509-435-2330 or email us at firstname.lastname@example.org to attempt to make any changes.
We are glad to cancel your order at anytime before production of your order has begun. If your order has began being processed we will not be able to cancel your order and it will be shipped as specified when you placed your order.
Changes or cancellations on bulk orders are only available the same day your order is placed.
If you request shipment to a PO Box, APO or FPO it will be shipped via USPS. We currently only offer shipping in the United States.
Sometimes we experience delays in processing orders due to, but not limited to, holidays, demand, equipment failure, weather and unforeseen variables that could adversely affect the daily operations at Kart Kong.
USPS Priority Mail
All orders are expected to be produced and ready to ship in 5-15 business days. Business days are Monday through Friday, excluding holidays. We estimate customers will receive orders in 6 to 20 days from the date they ordered but no guarantees can be made as shipping times are dependent upon the mail carrier. An email confirmation with a tracking number will be sent when your order is shipped.
We do ship orders to international addresses.
YOU ARE SPECIAL TO US!
Thank you for your order,